Week of August 25
For Sample Plumbing and Drain. Sample data.
What changed
Quote conversion fell to 29 percent, the fourth week in a row under the eight-week average of 38. Paid search sent 18 percent more leads than the week before; its booked jobs stayed flat at four. Friday accounted for 11 of the 31 cancellations in the last eight weeks.
What the data establishes, and what it does not
The conversion drop began the week after the price list changed on August 11. That timing is in the data. The reason is not: the 14 quotes that did not book carry no note on why. Until they do, a price explanation is a guess.
Two actions for this week
- Call the 14 open quotes older than seven days. Log one line on each: booked, lost to price, lost to timing, or no answer.
- Move the Friday 4 pm slot to a confirmation call on Thursday afternoon for the next four weeks.
What we measure next
Conversion on quotes sent after the calls, and Friday cancellations over the next four weeks against the 11 above.